Tree, Leicester

Booked a table for 15 people for my daughter’s birthday. Booking process was easy thanks to the friendly Paige. Great selection of small plates and burgers. The lovely Manager Oillie greeted us as we got seated. Staff were patient with our group as we ordered separately which meant some of us forgot what we ordered! Haha. Everyone enjoyed the food! They ensured that we were looked after. My daughter and her friends had a great time. General vibe was warm and welcoming. Great for families and general customers. Definitely coming again on an adult night out to experience the night time vibe. Thanks guys!

A

Very nice pub, with great atmosphere and a large beer garden and pub is dog friendly. ( must be on the lead at all times though). Wish this pub was nearer to me.

I’d like to leave this review as constructive feedback to support the future of the establishment.

Yesterday, we experienced an awkward situation with what appeared to be the disabled access entrance and ramp. I was accompanying my uncle, who uses a wheelchair, and we entered through the door on the left, which has a flat entry and ramp leading towards the bar area. However, before reaching the bar we encountered a table with dog treats and a fruit machine, which completely blocked the passage. I even had to move one of the small coffee tables out of the way to get through. This forced my uncle to leave his wheelchair in order to pass – an uncomfortable and avoidable situation.

The barman clearly saw us struggling, yet instead of offering help, he announced that the building does not have disabled access because it is listed. This felt dismissive, and hard to believe given that the interior has clearly been developed. Even if structural changes aren’t possible, simply relocating the dog treats table and fruit machine would restore the accessibility that the space is already capable of offering.

I fully appreciate that not all venues can provide perfect accessibility, but in this case it feels as though functionality has been compromised for the sake of convenience. This didn’t create a very welcoming impression, which is a shame as the issue seems easy to resolve.

Unfortunately, our experience at the bar did not improve things. When my cousin – who is visiting from abroad – asked to try a cider (not being familiar with the drink), the barman responded, “It’s just a standard cider,” almost laughing in his face. When we insisted, he reluctantly fetched a taster with a huff, only for my cousin to then happily commit to a full pint. That small lack of courtesy left a sour note on what could otherwise have been an enjoyable visit.

Finally, I think it’s worth pointing out that the venue’s Google listing explicitly states that disabled access is available – which makes the reality we experienced even more disappointing.