TFC Croydon

Hello,

I wanted to buy the fruits in picture attached but they are NOT good to eat instead very soft and some are melting inside as you can see. They already should be in the food waste bin BUT which are still on display on the top tray. I decided not to buy for the fruits that will definitely make me sick. After that I found the tray underneath is nicer. So, other ladies and I removed the top tray and tried to choose nicer from underneath tray. On that time the sales assistant who is in the picture and told us in a very rude manner and behavior not to remove the tray in a very loud voice(shouted us) and very unpleasant days happened to me.

I was very shocked in his skills of customer service. It looks like he doesn’t learnt anything even he is in the UK, working for TFC which is a big successful company. Then, I explained him the one in there is not good anymore but the other tray below have nicer. I will NOT pay or eat the food those should be in the bin already. I want a good one for the money I pay. I thought he would have come to his sense when he sees his fruits, instead
he kick us(othera ladies and I) out from the shop and said not to buy….just because we wanted the nicer from the below tray.

Can you imagine what he said to us? He even swore me again in his language after kicking me out from the shop because I told him no one will pay and eat the food which should be in the bin.
Then, I told him I will report him how his extream bad behavior, his bad cusromer service, and his violence to the customer was.

I want him to be educated how to respect customers who is paying for employees wages including his, also profit to the owner and and management team.

So, I am here, would like to request, suggest and report the TFC management team as your regular customer that please do not keep or hire the staffs who don’t have the skills of customer service, on top with bad manners and behavior, violence to his customer who are like him. It will cause your financial loss and company reputation. If you already have, please discipline and educate them. Anyway, I will not shop in Croydon TFC anymore. I believe I wouldn’t want to see him in this shop again. There are other shops around where I can get what I need.

I hope that information helps both the management team and the customers who shops in TFC Croydon.

Regards,

Yin

I bought olives and the price was double than last time. I got a Turkish coffee and when I went to pay the price was higher that the tag so I showed them through tag and they removed it straight away.
Definitely not going again there.

Amazing fresh baked bread in the back of the store, lovable assortment of meats and yogurt products. Quick fast service with the cashiers.