Sainsbury's Local

@Sainsburys- Addiscombe
Please take this as a complaint.
I stood in this shop along with 8 others while “Mandy” stood there packing shelves insisting that was more important, than serving waiting customer’s, it took for me to search in the completely empty shop floor to locate the manager, eventually I walked into the stock room, instead of the manager dealing with the customers patiently waiting at the till he also searched for Mandy! (Still stacking and still ignoring customers)….
I am sick of the useless service in this store, it only takes decent training with your staff to ensure good customer service, it takes nothing to smile, and be professional.

As a regular customer at this store, I’ve noticed a recurring issue with staffing levels that I think deserves attention. It often seems there are not enough employees available to assist customers, especially during peak hours. Usually, when I approach the checkout, I find myself waiting for a long time before anyone is available to help.

When I encounter a long line or no one at the register, I often opt for the self-service kiosks, thinking it might be a quicker option. However, a frustrating complication arises when I purchase beer or any alcoholic beverages. In these cases, I’m required to wait for a staff member to come over and verify my age before I can proceed with the transaction. This waiting period has become quite common, and it often leaves me wondering if other customers share my experience.

It’s disheartening to have to deal with these delays, especially when I know the store could improve with better staffing and organization. I hope to see some changes in the future. Shame on you, Sainsbury’s, for making a simple shopping experience more complicated than it needs to be. 🥵