Had to give 1 star to be able to post but would give none if able. Pre-booked a taxi for 8.15am to get me to an important appointment in Birmingham. No taxi arrived and as l was phoning to find out what was happening l received a text/email to say it had been cancelled. When l got through on the phone l was told, l assume by the driver, as there was a crying child in the background, that it had been cancelled due to the school run. Would not use this service again or recommend.
I downloaded the app and 45 minutes before pick up. I ordered a taxi which I was told would be on time I had to get to Birmingham university to give a lecture. I waited outside my hotel. Nothing showed up. I got through to the taxi company and then they tried to tell me I should’ve phoned them to confirm even though it was obviously confirmed in the app and paid already on my card. Said they didn’t have a taxi in the area even though they accepted the fair and I was told it was two minutes away which was an utter lie!Luckily, Bolt were able to send me a taxi within two minutes and they were I will En route taxes ever again, Bolt are my number one go to now!
Amazing service, arrived on time, was very good value for money. Driver was very patient. He offered a 5 star service. Waited for us and offered a complimentary service.
Disgraceful. It’s hard for me to express how disappointed I am with this company. I booked a taxi days in advance, to take my son and I to an important event. 4 minutes before the taxi was due, they sent me a message telling me that they have cancelled the taxi. I always try to use local businesses instead of mega corporations like Uber. It’s a shame that this local business has made me question that decision.
If I could give zero I would.A scam taxi firm. Booked the taxi to the airport on the app with my card. Then did not arrive.Was told they cancelled as they were checking I needed the taxi, as I did not respond to the call they cancelled.Disgusting service, then asked for an extra 9 pounds.Then they asked via text for a 5 star review for the 23%discount. What liars, so I cancelled and used uber.Here in 5 mins, cheaper and no need for this hassle with payment links.So disgusting!
K Jukes
February 26, 2025 at 10:22 amHad to give 1 star to be able to post but would give none if able. Pre-booked a taxi for 8.15am to get me to an important appointment in Birmingham. No taxi arrived and as l was phoning to find out what was happening l received a text/email to say it had been cancelled. When l got through on the phone l was told, l assume by the driver, as there was a crying child in the background, that it had been cancelled due to the school run. Would not use this service again or recommend.
Tanya Rich
March 9, 2025 at 9:04 pmI downloaded the app and 45 minutes before pick up. I ordered a taxi which I was told would be on time I had to get to Birmingham university to give a lecture. I waited outside my hotel. Nothing showed up. I got through to the taxi company and then they tried to tell me I should’ve phoned them to confirm even though it was obviously confirmed in the app and paid already on my card. Said they didn’t have a taxi in the area even though they accepted the fair and I was told it was two minutes away which was an utter lie!Luckily, Bolt were able to send me a taxi within two minutes and they were I will En route taxes ever again, Bolt are my number one go to now!
jugraj bassi
April 20, 2025 at 12:08 amAmazing service, arrived on time, was very good value for money. Driver was very patient. He offered a 5 star service. Waited for us and offered a complimentary service.
Mike Raynham
June 14, 2025 at 7:24 amDisgraceful. It’s hard for me to express how disappointed I am with this company. I booked a taxi days in advance, to take my son and I to an important event. 4 minutes before the taxi was due, they sent me a message telling me that they have cancelled the taxi. I always try to use local businesses instead of mega corporations like Uber. It’s a shame that this local business has made me question that decision.
Naz ask6
July 14, 2025 at 10:48 amIf I could give zero I would.A scam taxi firm. Booked the taxi to the airport on the app with my card. Then did not arrive.Was told they cancelled as they were checking I needed the taxi, as I did not respond to the call they cancelled.Disgusting service, then asked for an extra 9 pounds.Then they asked via text for a 5 star review for the 23%discount. What liars, so I cancelled and used uber.Here in 5 mins, cheaper and no need for this hassle with payment links.So disgusting!